Monday, May 02, 2005

From Planet Telco 

The head of the largest phone company in the US (Ivan Seidenberg, CEO of Verizon) gave a very interesting interview in the San Francisco Chronicle two weeks ago. Sorry for covering this so late.

First he ridiculed San Francisco's interest in building a municipal Wi-Fi network that is designed to offer cheap or free Internet service throughout the city. Ok, this is his problem and the problem of
Adam Werbach, a member of the San Francisco Public Utilities Commission.

But then Seidenberg also sounded off on mobile phone complaints:

... people often complain about mobile phone service because they have unrealistic expectations about a wireless service working everywhere. Verizon Wireless, a joint venture of Verizon and Vodafone, is the state's largest mobile phone provider.

"Why in the world would you think your (cell) phone would work in your house?" he said. "The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement."

Seidenberg said it's not Verizon's responsibility to correct the misconception by giving out statistics on how often Verizon's service works inside homes or by distributing more detailed coverage maps, showing all the possible dead zones. He pointed out that there are five major wireless networks, none of which works perfectly everywhere.

Ok, I know from my experiences in the US no GSM service from any provider" works perfectly everywhere", basically it works very bad, at least from an European point of view, but to hear this officially is something else.

Of course in Europe people have the realistic expectation that a mobile phone service works at home, in the lobby of the Hilton (not so in San Francisco), in the elevator, in the basement and even in the metro.

Customers in Europe do not really need a fixed line anymore, and maybe this is Seidenbergs real problem

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